Artificial intelligence for IT operations

Building, automating, and scaling the power of AI into operational systems

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Tech/tools in automation

The convergence of artificial intelligence into the software automation industry has brought waves of transformational innovation to an already burgeoning space.

Deep Learning

Deep learning is an improved version of machine learning. Deep learning enables machines with complex problem solving and decision-making by using data sets that are unstructured, interconnected, and diverse. The larger the training sets, the better their performance.

Machine Learning

Machine learning is a division of AI. Machines are able to make sense of historical data sets without explicitly programmed instructions.  data analytics and predictions derived from the machine learning models enables an to make informed decisions.

Natural Language Generation

Natural language is a subset of AI. Natural language generation is a component of intelligent automation. It is a technology that converts structured data into the user's desired format by creating text and speech.

AI Optimized Hardware

Conventional chips that support hardware are not suitable for artificial intelligence (AI) software. A new generation of AI chips based on artificial intelligence models is essential to support artificial intelligence software. The AI hardware includes specially built-in silicon chips for neural networks, neuromorphic chips, and CPUs to handle scalable workloads.

Expand your existing operational systems to new heights

AI Ops is the automation and scaled operation of online services, bots, and applications with AI and ML techniques. AI Ops also leverages big data, ML, and DevOps techniques, to automate code deployment and management.

With the increase in operational data generated by multiple IT applications, infrastructures, and performance monitoring tools, it is challenging to manage the voluminous and ever-increasing data by the IT team. Using vital AIOps technologies such as machine learning, deep learning, automation, and natural language processing, the AIOps correlates structured and unstructured data from siloed IT operations and aggregates them in one dashboard.


Whitepaper: Deep Fakes and How they will Change the World

Deep Fakes and How they will Change the World

Types of AIOps Software

The most popular and common types of artificial intelligence operations software platforms and tools on the market.


Whether performance issues or outages, the monitor software has features to capture essential data, spot changes, and perform appropriate patches or fixes quickly.

Pattern discovery

Pattern discovery software finds relationships between selected, meaningful data elements using the correlation feature and groups them to perform advanced analytics. Pattern discovery looks for meaningful relationships between data sets.

Anomaly detection

Detecting anomalies is critical, which helps alert the IT team that an application, system, or server is failing. Anomaly detection software detects outlier data values or patterns in performance metrics, and creates alerts or flags based on static thresholds.

Root cause analysis

Root cause analysis software helps find the underlying cause for an IT issue or anomaly. Finding the root cause of an anomaly or outage in a complex software system is difficult as it is both time-consuming and tedious. Root cause analysis looks to treat a system as a whole, not just the parts that are broken.


Gartner sees great potential, to touch US $3127.44 million by 2025 in its forecast of the AIOps market.

Full suite of automation services

Automation’s nuances allow for dynamic and customizable systems.


Artificial Intelligence for IT Operations (AIOps) helps make sense of the potentially overwhelming volume of data modern IT administrators handle. AIOps aggregates and analyzes growing streams of data, proactively fixes what it can, correlates related events across an enterprise, and surfaces actionable summaries and critical events. IT staff can then intervene accordingly.

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Robotic Process Automation (RPA) allows knowledge workers to automate and inject intelligence into existing manual or cumbersome processes. RPA mimics selected IT tasks and automates away portions of a business’ operational burden. Once the ‘bots’ are built, tested, and deployed, organizations can look to reposition and redeploy the saved capital.

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Hyperautomation offers real-time intelligence about an organization’s IT systems. Hyperautomation allows companies to cut down on manual redundant back-office tasks, error check, and streamline system processes. Knowledge workers can then be aligned to focus on the priorities of the enterprise.

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As a centerpiece of popular Artificial Intelligence, chatbots simulate human engagement by interpreting a customer’s questions and completing a sequence of tasks. NLP has added a complexity to chatbots that allow them to seamlessly act as customer service agents, virtual assistants, and payment processors.

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Scripted Systems

Scripted systems are created utilizing specific scripting languages. These scripted systems are then used within an application, typically a shell for process automation such as phone application updates, server updates, website updates, and data management. Predetermined scripts and shells built to develop, test, and debug software and computer programs ensure limited human error and security.

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Automation now an expectation

Automation solutions are becoming a staple of1 IT investment. Use cases range widely–from increasing customer satisfaction to liberating employees of dull, mindless tasks. Companies that fit automation into their processes cut costs and free up their human capital

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AI Ops

AI Ops software platforms & products

  • AIOps from Broadcom

  • Datadog

  • Elastic Observability

  • IBM Cloud Pak Watson AIOps

  • ignio AIOps

  • ITRS Geneos

  • LogicMonitor

  • Moogsoft

  • PagerDuty

  • ScienceLogic SL1

  • ServiceNow IT Ops Management

  • Splunk IT Service Intelligence (ITSI)

  • Splunk On-Call (formerly VictorOps)

  • StackState

  • IntelliMagic Vision for z/OS

  • Sumo Logic

  • TrueSight Operations Management

  • Turbonomic

  • VuNet Systems

  • Zenoss

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